Cairo, Egypt · Available for work

KHOLOUD ALSAADY

AI & Machine Learning Developer

Generative AI • Intelligent Automation • AI Agents • Data & Process Improvement

I turn operational problems into production-ready solutions—discovering opportunities, designing and building the right systems, validating their impact, and continuously improving them after rollout.

agent-orchestrator.py
IngestOCRRetrievalLLMRulesAction
extract──▶retrieve──▶LLM processing──▶draft

About Me

I am an AI & Machine Learning Developer specializing in Generative AI, intelligent automation, AI agents, data workflows, and operational process improvement.

I work with operational teams across voice, chat, back-office, and blended environments to gather requirements and understand workflows, systems, dependencies, pain points, and available data. I translate that discovery into As-Is and To-Be process maps, solution architectures, technical proposals, and clear success criteria grounded in baseline KPIs and expected business impact.

My role spans the full solution lifecycle: prototyping and stakeholder demonstrations, development, pilot testing, user acceptance testing, KPI-based validation, rollout, BI and data enablement, adoption monitoring, and continuous improvement. I create technical and user-facing training materials, deliver instructor-led and solution-specific training, and support onboarding and adoption from pilot through production.

From Problem to Production

A complete delivery lifecycle grounded in operational reality, measurable validation, and continuous improvement.

  1. 01

    Discover

    Gather requirements and understand the operation, users, systems, workflows, and pain points.

  2. 02

    Analyze

    Map the As-Is process, review baseline KPIs, and identify process-improvement opportunities.

  3. 03

    Architect

    Design the To-Be process, solution architecture, integrations, data needs, and expected impact.

  4. 04

    Prototype

    Build a focused proof of concept and demonstrate the proposed experience to stakeholders.

  5. 05

    Build

    Develop the AI, automation, data, or hybrid solution using the right technical stack.

  6. 06

    Pilot & Validate

    Run pilot testing and UAT, collect feedback, resolve issues, and validate against defined KPIs.

  7. 07

    Roll Out

    Deploy the solution, deliver user-facing materials and training, and support onboarding and adoption.

  8. 08

    Measure & Improve

    Monitor adoption, operational KPIs, production performance, and evolving enhancement needs.

Hard Skills

Technical, analytical, and delivery capabilities used across the complete solution lifecycle.

AI & Machine Learning

LLM ApplicationsPrompt EngineeringAI CopilotsAI AgentsKnowledge RetrievalOCRSummarizationTranslationSentiment AnalysisAI Output ValidationGenerative AI

Development & Automation

PythonREST APIs / API IntegrationPixieBrixYellow.ain8nSeleniumPlaywrightJavaScriptGit / GitHub

Data & Analytics

SQL ServerETLData ExtractionData CleaningData TransformationDeduplicationData ValidationPower BIKPI TrackingBaseline AnalysisBefore / After AnalysisAdoption AnalyticsBusiness Impact Measurement

Process & Solution Engineering

Process DiscoveryRequirements AnalysisRequirements GatheringProcess MappingAs-Is / To-Be AnalysisProcess ImprovementSolution ArchitectureBusiness Impact AnalysisPrototypingPilot DesignPilot Testing & ValidationUser Acceptance Testing (UAT)KPI-Based Solution ValidationProduction RolloutAdoption MonitoringContinuous Improvement

Microsoft Ecosystem

Microsoft AzureMicrosoft Power AutomateMicrosoft Power BIMicrosoft SharePointMicrosoft ExcelMicrosoft VisioMicrosoft CopilotMicrosoft OutlookMicrosoft PowerPointMicrosoft Teams

AI & AI-Assisted Development Tools

ClaudeClaude CodeGeminiCursorVisual StudioReplitLovableElevenLabs

Soft Skills

Professional and delivery capabilities — how I collaborate with teams and stakeholders, train users, and support delivery end to end.

Communication

Critical Thinking

Problem Solving & Triage

Flexibility

Stakeholder Collaboration

Training & Facilitation

User Training & Onboarding

Client & Stakeholder Presentations

Technical Documentation

Quality Assurance & Coaching

Time Management

Experience

Progressive experience connecting operational needs with practical AI, automation, and data solutions.

AI & Automation Developer

Teleperformance Egypt

Feb 2024 – Present

Owns AI, automation, and data solutions from requirements gathering and operational discovery through architecture, pilot validation, rollout, KPI-based measurement, and continuous improvement.

  • Discover & analyze — gather requirements across voice, chat, back-office, and blended workflows; map As-Is processes; evaluate pain points, dependencies, historical data, and baseline KPIs.
  • Architect & build — translate requirements into To-Be designs, technical proposals, expected-impact assessments, prototypes, AI copilots, agents, automation bots, integrations, and ETL pipelines.
  • Pilot & validate — demonstrate solutions, run controlled pilot testing and UAT, gather user feedback, and validate performance through before-and-after KPI analysis.
  • Roll out & improve — create technical and user-facing materials, deliver solution-specific training, support onboarding and adoption, troubleshoot production issues, and continuously improve solutions as operations evolve.

Trainer & Operations Supervisor — AI/ML OCR Project

Teleperformance Egypt

Dec 2023 – Feb 2024

Led operational delivery, team performance, quality controls, coaching, and technical training guidance for an AI/ML OCR data annotation project.

Senior Trainer

Teleperformance Egypt

Feb 2022 – Dec 2023

Created technical documentation, user guides, and digital learning content; delivered instructor-led training and coached teams adopting new systems and standardized workflows.

Customer Service Representative

Teleperformance Egypt

Oct 2020 – Feb 2022

Delivered high-volume customer operations with strict process adherence, accuracy, and service-quality requirements.

Featured Projects

Expand any project to see the feature set and the architecture behind it.

PythonClaude AILLMsPixieBrixSQL ServerGitHubAPI IntegrationsOCR
  • Conversation and case summarization with workflow assistance
  • Email generation, translation, OCR extraction, and sentiment-related capabilities
  • API and data integration within operational processes
  • Iterative enhancement based on operational requirements, pilot feedback, usage, and KPI monitoring
ticket ──▶ [ extract ] ──▶ [ retrieve ]
                              │
                              ▼
                    [ LLM processing ]
                              │
                              ▼
                        drafted reply

Engineering Challenges

Production debuggingDynamic UI handlingError recoveryData validationPrompt reliabilityUser adoption
PythonTranscriptionLLM EvaluationSQL ServerBI
PythonSQL ServerData AnalyticsPower BI Dashboards
Yellow.aiPower AutomateSharePointKB IntegrationAPI Lookups
PythonSeleniumPlaywrightAPI IntegrationsSQL ServerScheduled Execution
Computer Vision / OCRGuidelinesSynthesia Video DemosQA Sampling
AI VideoPrompt EngineeringCreative Direction

Let's build something intelligent

Tell me about the manual process costing your team hours — I'll show you how AI and automation remove it.